Posts Tagged ‘hospital’

Queen sirikit national convention centre, thailand during crisis, most times, we think about training staff, stop overtime-time payments, cut expense on your human resources, unpaid leave policy or even lay offs

.. a talk at Queen Sirikit National Convention Centre, Thailand

During crisis, most times, we think about training staff, stop overtime-time payments, cut expense on your Human Resources, unpaid leave policy or even lay offs.  I cannot say this is wrong, as long as it is most suitable and relevant to the situation.

On August 6, 2009 I was invited to be one of the panellists talking about “360 degree management for the tourism and hospitality industry during a “crisis” – organized by KBank, Thailand at Queen Sirikit National Convention Centre.  (I personally admire KBank a great deal for their continuous educational activities for their clients and non-clients as what they have done reflecting a sincere banking business).

I was asked what the first thing was in my mind when a crisis happened. My answer was “people”! How all employees can work and help us to go through the crisis together as a team, as owner or general manager could never be the sole person to fight and survive a crisis.  I did question the audiences (All owners and managers) whether or not they arranged meetings, to strongly and specifically communicate to all level of staff (even the cleaners) about the crisis situation and on how everyone, as a team, will walk through all difficulties during such and such a crisis.

Of course, the owners / general managers must go to the meeting with clear goals and plans. The meeting must be arranged to purposely have a productive two-way communication as all the employees will need to buy the ideas and follow direction.

Some employees might like to contribute some good ideas as well.  I have personally seen hotels’ management who left the staff in the dark and let the staff think that during a crisis, staff better behave well, or they will be the first to be kicked out.

This is very unhealthy management!

Next, for me, is still “people”, this time about our potential target markets and our customers that may be able to help to get through a crisis.  Look into all of the guest history and analyze carefully and effectively.  You may be able to pull some good ideas out for your next sales trip or your sales planning.  This must come together with all your relevant pricing and service strategies.  In Thailand, I have seen many hotels cut down prices and believe that it will work to boost occupancy.  Sometimes, it does indeed work when certain factors just happen to fit in, but unfortunately most times it does not work that easily.

What I like to emphasize is the “cost strategy”! You really need to watch and audit every business activity to ensure the costs are at a minimum and effective.  Each selling price must be carefully set with a very correct and minimum cost.  And, this has to be well-communicated to all your department heads and staff.

It is easy –but very wrong – to say that the breakeven point or loss is fine as it creates some activities for staff.  This is mostly said by many SME (small-medium-enterprise business) owners or management with no or limited hotelier background. I did experience such a kind of statement as well in managing a hotel! I honestly think this idea is explored to benefit some people for some purposes that nobody knows!!!!! I think one does not need to be a General Manager to make a statement like  “It is fine not to make profit; at least we have activities for staff”.

I reminded the audiences that during a crisis, I do agree that sometimes the operators do receive some kind of customer and agent pressure to lower the prices.  Nevertheless, costing is ultimately an important factor for the real profit making.

I tried to explain that if you used to have a price of 370. – Baht per head for your banqueting business, and you cut the price down to 325. – Baht or even lower – you must be able to calculate an exact Baht and Satang of how much you finally would make. Consequently, how much of service charge your staff would earn.  The staff may work as hard as before or even harder with a lower service charge to be received by the end of the month.  In the hotel industry, some operational staff very much depend on the service charge for their living.

I come back again to the management communication in the meeting! You have to inspire and educate the staff and eventually convince them of how to go through the difficulties.

Some businesses can depend on lower pricing with a bulk selling strategy.  However, in the hotel industry, you cannot over do it.  It does not mean you cannot do, but, I say it again, don’t overdo it, unfortunately many non-hotelier background management or owner could not see the risk.

Many of owners or management accepted to sell at a price that did not making any profit to just show their good face and I think they disrespect their operating team.

Each and every hotel business process needs people. So, to lower the prices with the hope to have quantitative sales will finally affect staff motivation and the expense as you have to finally pay so much for over-time, extra casual paid workers and so on and so forth and please note that some managers never ever calculate things in detail in their whole lives.  Therefore, they only look at the revenue and occupancy, but not a detailed profit.

I added on another important thing!  E-MARKETING. I shared a good story of the company called Mai-BS (Thailand) which is very successful after only 2 months being in operation.  Its website is very participative and popular.  I told the audiences to leave this important work to professionals and all hotel owners must seriously invest in this as in Thailand, we can depend very little on our government for any help.  We all should better depend and rely on ourselves, Kbank, and I wish to extend here that if you are in need for more, you can also reply on Mai-BS.

Not to forget, you have to be very careful of your expense! What I like to extend here is: I do not mean you have to be tight with your expense.  You should be reasonable in your spending! For example; you can take out some of the light bulbs from staff canteen or lockers or even from guest corridors and put out an internal campaign on “saving” throughout the hotel.  However, in the mean time, it is not wrong to consider purchasing a “lazy susan” for your tables, as it gives convenience to your guests and your staff – especially when you receive many complaints about it.

  1. But once the business turned well enough, we were never called or asked for any cost saving meeting. I don’t know why?  To me, this truly reflects “crisis is an opportunity”, I think it is a learning that we gain during crisis and we can also apply some of the exercises during the booming period too,- FOR EVEN BETTER PROFIT AND OPERATING PROFITS!
  2. It’s like you are playing in a football (soccer) match! Every second you can hit the goal.

Hui-chang is located in southeastern jiangxi province, east fujian province, south guangdong province, with total land area of 2722 square kilometers, population 450,000, where transportation facilities, 323,206 national highway and the “eleventh five-year” period into the proposed buildings – ji-guang highway through the whole territory of the east to xiamen, shantou, south, north, nanchang not more than 500 kilometers away from guangzhou, shenzhen, fuzhou, 600 kilometers, is leading to guangdong, jiangxi, fujian, throat, to hold the forefront of coastal industrial gradient transfer of

  Hui-chang is located in southeastern Jiangxi Province, east Fujian Province, south Guangdong Province, with total land area of 2722 square kilometers, population 450,000, where transportation facilities, 323,206 National Highway and the “Eleventh Five-Year” period into the proposed buildings – Ji-Guang Highway through the whole territory of the East to Xiamen, Shantou, south, north, Nanchang not more than 500 kilometers away from Guangzhou, Shenzhen, Fuzhou, 600 kilometers, is leading to Guangdong, Jiangxi, Fujian, throat, to hold the forefront of coastal industrial gradient transfer of .

Hui-chang is a piece of fertile land, the county has been the development of mineral resources have proven tin, salt, fluorspar, limestone, and other 30 kinds of rare earth, in which tin reserves in Asia, and rock salt reserves in Jiangxi second, limestone resources more is inexhaustible. Hichang around the resource development industry, has been a preliminary shelf of tin, salt, fluorspar, limestone mining processing industry system for the intensive processing of mineral resources, has laid a solid industrial base. As the country’s eco-agriculture demonstration counties, county-wide forest coverage rate reached 79%, live green forest stock volume 6 million cubic meters.

  Huichang water resources are very rich in water reserves of 180 thousand kilowatts, power supply facilities, a comprehensive, urban and rural power grid to incorporate the East China Power Grid. Here rich orange, tobacco, pepper, soybeans, high-quality rice, and other high-quality agricultural products, and thus the development of rice flour, dried tofu, fresh chili and other agricultural products processing industry. Has a number of national patents Huichang rice noodles, are exported to more than 30 countries and regions, Huichang was called the hometown of Chinese rice noodles.

Hui-chang is a beautiful land, nature’s ghosts ax magic created numerous fascinating attractions, located in the junction of three provinces of Fujian, Guangdong and Jiangxi, the Yun Zhen Han xianyan the door, according to legend, one of the Eight Immortals Han Chung in this very Road, becoming an immortal.

Where the landscape off each other, Journey Into Amazing Caves, is the world known as the “devout South 1st Mountain” and “Jiangnan Small Penglai.” There are provincial-level forest park Huichang Huichang Mountains, towering winding, dangerous Qiao Zi Yunshan tall and straight, cave heavens prostrate lion holes hot springs water vapor Yingying, age-old dragon light pagoda. These are a good place for leisure and tourism in his spare time.

  Was once an important part of the Central Soviet Area Huichang County, was also included in the national 30 high-quality tourist route into the red. After the people’s protection and Xiu Qi Hui-chang, the former site of the CPC Guangdong-Jiangxi Provincial Committee, Chairman Mao’s former residence, will look for an Central County site, the former residence of Deng Xiaoping, Soviet Red Army, hospitals and other revolutionary relics are still preserved. A carry forward the revolutionary traditions, an important position to carry out patriotic education.

Hui-chang in the Communist Party of Ganzhou City, Jiangxi Province, under the unified arrangements of the city government has introduced various preferential policies for foreign investment. Expressly provides that foreign investors planning the construction project from site selection to construction projects for approval 20 days Banjie. Foreign-funded charter contract for approval, business registration applications for equipment, 7 working days Banjie, foreign only needs to provide relevant information, county and Foreign Investment Service Center will be able to run all the procedures.

  Development strategy in the large-scale open Huichang County, everyone is the environment, all of them on behalf of the image of the service concept has been rooted in the hearts of the masses of cadres and dedication for the foreign service, has become the county people’s initiative.

  To allow foreign investors in Huichang grand plans for hichang actively carry out the follow-up work, and vigorously implement the farmers knowledge engineering, training of knitting, clothing, etc. a large number of skilled workers, with high-quality labor resources and boost the rich foreign businessmen.

  Hichang currently built in clothing, electronic products mainly Huichang industrial park, salt, tin resources, processing of the 92 main industrial base in order to limestone-based materials processing industrial base in the county industrial park area of 10000 acres, formed a reasonable layout, complete functions and large-scale industrial park, has created a good platform for foreign investment.

Ambit energy is fortunate to have its current ceo, jere thompson, jr

Ambit Energy is fortunate to have its current CEO, Jere Thompson, jr. leading this company to greatness. His apparent understanding of the marketplace and future economic trends is evident.

Mr. Thompson received an AB in Economics at Stanford University and an MBA from the University of Texas in Austin. He sits on the boards of two schools, two hospital foundations and several civic organizations. He was Chairman and a member of the Board of the North Texas Tollway Authority for twelve years.

There is no question that the demand for electricity and natural gas over the next few years will sky rocket. Daily we read about the ever rising price of oil. Those prices certainly will not be coming down anytime soon. Yet, as the price of oil is up, so is the demand.

The same could be said for electricity and natural gas. Everyone on the planet uses natural gas and electricity, and the pay for it habitually every month. The demand is growing at an incredible rate.

As an independent consultant with Ambit Energy, I believe that he is positioning Ambit Energy to be a true flagship company in this industry. His leadership rises to a standard that is refreshing to see today.

After reading Mr. Thompson’s bio, and learning of his investment banking background with Goldman Sachs, and his it has helped me to better believe that I have truly found a real opportunity. From an independent consultant’s point of view, it is a true blessing to be lead by someone who is trained to be futuristic in thought and action. His visionary approach to building this network marketing mlm business opportunity creates a climate of total confidence that Ambit Energy will be around over the long haul. There is no doubt that Ambit is a solid legitimate business opportunity.

Of all the business opportunities I have seen, and of all the mlm CEO’s i’ve met, it is exciting to imagine what the future holds for all us visionaries who actually go out and build a global network of marketing consultants and loyal customers. Through Mr. Thompson’s leadership many people will, in my opinion, create independent distribution networks that will enrich the financial lives of themselves and the lives of countless numbers of families for generations.

The rules that a successful business operate by today are very different from the rules of 20 to 30 years ago

The rules that a successful business operate by today are very different from the rules of 20 to 30 years ago. The widespread use of technology has dramatically cut response times and elevated customer expectations of service. Competitive advantage is the catch cry, but most business owners struggle to articulate what their point of difference is. The statistics are well known: a staggering 40% of all new businesses fail within the first 12 months. Within 5 years, more than 80% will have failed.  And yet, people are flocking to start up new businesses in ever increasing numbers.

What is it then, that sets apart the successful businesses from the unsuccessful ones? Here are my top ten tips for creating and maintaining a successful business. As you read, think to yourself – how does my business stack up?

1. Successful businesses have repeatable, scalable systems

The processes in the business are clear, usually documented and followed religiously by all. This ensures the customer gets the same experience, every time they deal with the company.

2. They don’t depend on one person

If all the knowledge and skill resides in one person’s hands or head, then the business is in serious trouble when that person wants to take a holiday, has to go to hospital, breaks an arm or leg etc.

3. Successful businesses can articulate what makes them different from others in their field

Businesses that can do this run the risk of competing on price alone, a war that nobody wins (except the customer)

4.  They always add value to the customer’s experience

The customer perceives that value has been added either through service, product features, distribution etc. The customer’s perception is what’s important – find out what’s of value to them

5. Use strategies that recognize and reward their employees

Reward and incentive programs should be based on performance, not just years of service or other demographic criteria. Employees are human; they respond to recognition – both  financial and non-financial

6. Most successful businesses have a powerful vision

They dream and think big, then they share it with their employees to create a uniting purpose

7. Planning – short term, long term, medium term

There’s no escaping it – working out where you want to go and planning to get there, will set you apart from the great majority of businesses that don’t perform this activity well. Doing a plan at business start-up stage and never looking at it again doesn’t really count as planning either. Plans should be reviewed at least twice per year, and done properly, can be your most

powerful business tool

8. Product innovation – re-create or die

The world moves on, people’s needs change, and so must your products or services. If you don’t offer it, no doubt your competitors will. Take time out to develop one or two new offers – road test them with your customers.

9. Surround themselves with the right support

Successful business owners know what their skills are. They also know exactly what skills they don’t have (and probably will never have). They employ or rent the expertise they don’t have – after all, it’s impossible to be an expert at everything

10. Have an exit strategy

Most people don’t plan to be in their business until they reach the end of their lives, but

most people fail to plan how they will exit their business. Successful business owners know this before they start, and this drives the actions and decisions they make during the life of their business.

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