Why leaders must hold people accountable you are in a position of tremendous responsibility and expected to maintain discipline and adherence to all company policies and procedures

Why Leaders Must Hold People Accountable

You are in a position of tremendous responsibility and expected to maintain discipline and adherence to all company policies and procedures. You don’t have the liberty to pick and choose the ones you feel are important. Everyday you are being observed by your team and the decisions or actions you take.

It is quite easy to allow small things to slide without correction or immediate action. I warn you that this is setting a precedence that will bring you nothing but problems in the future.

Let’s use a true example: Jay is 25 minutes late for work, no phone call informing you he will be late. You are busy and need him, Kitty has been working for 8 hours and you have asked her to stay beyond her shift until Jay arrives. Upon his arrival he tells you he is sorry for being late, you immediately have Kitty clock out and go home. What action did you take with Jay?

If you don’t hold Jay accountable then watch how others start being late or violating company policies. Associates talk with each other more than you may think; the word will get out quickly about his tardiness and your failure to do anything about it.

You also have another problem, what happens when someone else violates policies and you take action on them? I guarantee you are going to be challenged about why are you picking on me, others have done worse than me and you didn’t do anything to them. This could easily turn into a HR nightmare issue for you.

I am not suggesting that you become a tyrant but you have to be fair and consistent. If you treat everyone the same then all will realize your expectations saving you a lot of grief in the future. The example above is true and I purposely used a small issue because that is where it all starts.

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